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This was an issue I ran in to occasionally while developing my game Puzzledorf. Every time I tried to sign in to Adobe Creative Cloud Desktop App, it signed me back out. I didn’t find a solution with a quick Google search, so I got online with the tech support and they were extremely helpful. The following is what I did.
First Things to Try
- Try closing and reopening the program. It may need to update
- If that fails, try resetting your PC
- Finally, try changing your password, just in case
If the above fail, try the following solution I got from Adobe Tech Support
The Adobe Solution
- Click on the Start Menu and in the search box type %LocalAppData%, then press Enter
- You should be in a folder. Click on the ‘Adobe’ folder
- Once inside the Adobe folder, click on the ‘OOBE’ folder
- There will be a file called opm.db. Delete the file
- Go to the Recycle Bin and delete the same file, opm.db, from the Recycle Bin
- Finally, sign in to the Creative Cloud Desktop App
- Click on the Apps tab – you should see all of the apps. If you do, excellent it worked. If you don’t, contact Technical Support through the chat link at the bottom of this page.
I did those seven steps and it worked immediately. Hopefully if any of you are having this issue it helps you as well.
It doesnt let me delete the omp file on my folder because it says Creative Cloud is using it. I do not have any Adobe Creative Cloud windows opened up.
You could try making sure Creative Cloud does not open on start up. If you have Windows 7 or earlier, this is how to do it: http://bit.ly/1rrdOjC
If you have Windows 8 or earlier, this is how to stop programs at startup: http://bit.ly/1TlZMhG
Then once you have made sure Creative Cloud is not open on startup, reset your PC then try deleting the file. If that doesn’t work, try contacting Adobe for further advice. http://www.adobe.com/au/company/contact.html
Hey I’m having this problem as well. I tried to delete the omp.db file, but it doesn’t exist in my OOBE folder…
I have a file in the OOBE folder named ANEData.db
I’m not sure how to help you further. If the solutions aren’t working for you, the best thing to do is get in touch with Adobe. http://www.adobe.com/au/company/contact.html
none of these solutions are working for me… all i wanted to do was try the premiere pro program but it is impossible to even sign my self in? what is going on adobe?…
If the solutions aren’t working for you, the best thing to do is get in touch with Adobe. http://www.adobe.com/au/company/contact.html
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